MAPA De-escalation Day forms part of the Care Certificate
The alphanumerical code at the end of the course title is for WCC admin purposes only.
By the end of this course delegates will:
• Be able to explain the importance of personal preparation and risk assessments in the prevention of violent incidents.
• Understand the role of non-verbal signals in assessing/identifying people who are exhibiting behaviour that indicates an escalation towards aggression/violence.
• Describe and demonstrate methods for improving basic personal safety in crisis situations
• Draw up a personal action plan to reduce the risks.
• Understand good interpersonal behaviour describe the de-escalation of a crisis situation, by using non-verbal strategies.
• MAPA model techniques
• Have a theoretical understanding of breakaway techniques/interventions that are consistent with a set of physiological principles.